Terms and Conditions

Who can open an account

You must be at least 18 years old and legally allowed to take part in online gaming in the place where you live. It is your responsibility to check that playing is permitted in your location.

Only one account is allowed per person, household, email address, payment method and device. Where duplicate accounts are discovered, they may be merged or closed and any winnings earned through them withheld.

The details you register with must be accurate and kept up to date. We reserve the right to request documents confirming your identity, address and ownership of payment methods at any time.

Deposits, withdrawals and currency

Accounts are held in Australian dollars. Deposits must come from a payment method registered in your own name, and third-party funding is not accepted.

Withdrawal requests are reviewed before release and may be subject to minimum amounts, weekly limits and verification checks. Processing times vary by payment method.

Fair Go Casino is not a bank. Balances do not earn interest, and accounts that are used mainly to move money without genuine play may be suspended.

Bonus rules

Every promotion comes with its own conditions, which may include a wagering requirement, maximum bet per spin while the bonus is active, eligible games and an expiry date.

Bonus funds and any winnings generated from them cannot be withdrawn until the wagering is completed. Cancelling a bonus early removes the remaining bonus balance.

Irregular betting patterns, collusion or low-risk strategies designed to clear wagering without real risk entitle us to void the bonus and associated winnings.

Game integrity and technical faults

Game outcomes are determined by certified random number generators supplied by our software partners. Results recorded on the server are final.

If a malfunction occurs during play, affected rounds and payouts are void. Where a game is interrupted by a connection loss, the round will usually resume or settle according to the provider's rules.

Account closure and complaints

You may close your account at any time by contacting support. We may suspend or close an account in cases of fraud, breach of these terms or regulatory instruction.

Complaints should first be raised with our support team, who aim to respond within 14 days. If the matter remains unresolved, you may escalate it to the licensing authority in Curacao.

These terms are governed by the laws of Curacao. We may amend them from time to time, and continued use of the site after changes are published constitutes acceptance of the revised version.