Responsible Gaming

Playing with a plan

Before you log in, decide on an amount you are comfortable spending for the week and treat it the same way you would a cinema ticket or a meal out: once it is gone, the entertainment is over.

Pokies and table games are driven by chance, and no system or streak changes the long-term odds. Going back in to win back what you have lost usually deepens the hole rather than filling it.

Keep gaming separate from alcohol, late nights and emotionally difficult days. Decisions made while tired or upset tend to cost more than planned.

Account controls available to you

Fair Go Casino lets you set daily, weekly or monthly deposit caps directly from your account settings. Lowering a cap takes effect straight away, while any request to raise one is held for a cooling period before it applies.

Session reminders can be switched on to show how long you have been playing, and reality checks will pause your game at intervals you choose so you can review your balance and history.

If you need a longer break, you can request a time-out ranging from 24 hours to six weeks, or a self-exclusion lasting six months or more. During an exclusion your account stays closed and promotional emails stop.

Recognising when play is becoming a problem

Common signals include hiding how much you gamble from people close to you, chasing losses, feeling restless when you cannot play, or dipping into money set aside for rent, groceries or bills.

Friends and family often notice changes first. If someone you trust raises concerns, it is worth taking a step back and looking honestly at your recent activity.

A quick self-assessment questionnaire, such as the Problem Gambling Severity Index, can help you gauge where you stand. Reaching out early is always easier than waiting for things to escalate.

Protecting minors

Nobody under 18 may register or play at Fair Go Casino, and we carry out age and identity checks before withdrawals are processed.

If you share a computer, phone or tablet with children, log out after each session, avoid saving passwords in the browser and consider parental control software that blocks gambling websites.