Get in Touch with Fair Go Casino Support in Australia
Stuck on a crypto deposit, a promo code or account verification? Drop the Fair Go Casino support team a line below and we'll help you get back to the pokies.
Start SpinningWho Handles Your Questions
The Fair Go Casino customer support team is the one point of contact for Australian players. Whether you're chasing a crypto deposit that hasn't landed, checking the wagering on your welcome offer, or waiting on account verification, the same team picks up your request and follows it through. Support is offered in English.
Email Support
Email is the main direct channel. Use the contact form on this page or write to customer support from the address registered on your account, which helps the team find your details faster. Put your username in the message, describe the problem in a sentence or two, and add any transaction references for card, e-wallet or crypto payments such as Bitcoin, Litecoin or Ethereum. The more detail you give, the fewer back-and-forth replies you'll need.
Response Times and What to Expect
Most general queries are answered within a reasonable timeframe, though busy periods can slow things down. Payment and withdrawal questions sometimes take longer because they may involve a review of your account. KYC (identity verification) is required before withdrawals, and some players find it takes a while, so send clear copies of your documents early to avoid delays.
Help Centre and Self-Service
For quick answers on promo codes, deposit minimums from AU$20, withdrawal methods and bonus terms, check the help section further down this page before getting in touch. Account tools such as deposit limits, time-outs, self-assessment tests and self-exclusion are also available if you want to take a break. Fair Go Casino is run by Deckmedia N.V. under a Curacao eGaming licence and is for players aged 18 and over only.