Privacy Policy
Fair Go Casino respects the personal information you trust us with. This notice sets out what we gather, the reasons we hold it, who may receive it and the choices you have along the way.
Information we collect
When you open an account, we ask for details such as your full name, date of birth, residential address, email address and mobile number. Verification may also require copies of identity documents and proof of address.
As you use the site, our systems record transaction history, game rounds, login times, device type, browser version and approximate location derived from your IP address.
Conversations with our support staff, whether by live chat or email, are stored so that we can follow up on queries and review service quality.
How your details are put to use
Your data allows us to run your account, process deposits and payouts, confirm you are of legal age and meet anti-money laundering obligations under our Curacao licence.
We analyse patterns in account activity to detect fraud, bonus abuse and signs of harmful gambling, and to fine-tune site performance and game selection.
Promotional messages about new pokies or seasonal offers are only sent if you have opted in. You can unsubscribe at any time using the link in each email or through your account preferences.
Sharing with third parties
We pass limited data to trusted partners who help us operate, including payment processors, identity verification services, game studios and hosting providers. Each is bound by contractual confidentiality obligations.
Information may be disclosed to regulators, law enforcement bodies or courts where we are legally compelled to do so.
Fair Go Casino does not sell or rent your personal information to marketing companies.
Cookies and tracking
Essential cookies keep you logged in and remember your session settings. Analytics cookies help us understand which pages are visited and where visitors run into difficulties.
You can block or delete cookies in your browser settings, although some parts of the site may not work properly without them.
Storage, security and your choices
Records are kept for as long as your account remains open and afterwards for the period required by licensing and anti-money laundering rules, typically five years.
Data is transmitted over encrypted connections and held on access-controlled servers, with staff access limited to those who genuinely need it.
Consistent with principles such as those in Australia's Privacy Act 1988, you may ask to view the data we hold about you, correct inaccuracies or request erasure where no legal obligation requires us to keep it. We will confirm your identity before acting on any such request.
Where to get help
- Privacy enquiries via the email address listed on our Contact page
- Live chat from within your logged-in account